🌟 What can you expect from the role?
🎯 A clear purpose
You will play a key supporting role within the Customer Success team, helping to improve the experience of our clients and end users through the management and continuous optimisation of our services.
🚀 Real impact on the company
You will work closely with clients and providers, ensuring high content quality and service standards, while actively contributing to continuous improvement initiatives across our platforms.
📈 Personal & professional growth
We will support you in your development, offering an environment where you can learn, contribute and grow, building strong skills at the intersection of digital, operations and business.
🔍 Key responsibilities
Act as a point of contact with clients and providers during project kick-offs and implementations.
Configure, review and validate content, manage updates and track changes.
Moderate content on portals and keep user databases up to date.
Support the configuration of visual materials (banners, newsletters, flyers, etc.).
Test functionalities, user journeys and overall portal quality.
Identify improvement opportunities to increase user adoption and retention.
Support the resolution of content-related and service functionality issues.
Assist the Customer Success team with provider configuration and set-up.
🎯 Requirements
Studies in Data Analysis, Technology, Business, Marketing or Digital-related fields.
Advanced level of English (C1).
Good command of Excel and Google Drive.
🧠 Key competencies
Strong communication skills, with empathy and the ability to understand client needs.
High level of organisation, attention to detail and continuous improvement mindset.
Proactivity and curiosity to identify issues and propose solutions.
Passion for technology and the digital environment.
Analytical thinking and problem-solving skills.
💙 What do we offer?
A learning and professional development opportunity in an innovative and collaborative environment.
Flexible working hours to combine your studies with your internship.
Ongoing mentoring and training from an experienced Operations & Customer Success team.
Team-building and wellbeing activities.
A team culture based on collaboration, learning and continuous improvement.