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  • Junior Customer Success Executive

Junior Customer Success Executive

  • Indefinite
  • Full time
  • €20,000 - €22,000
  • Hybrid (28036, Madrid, Madrid, Spain)
  • Business Operations ES

Why join us?

At Vip District, we are passionate about creating digital solutions that enhance employee engagement and foster long-lasting relationships between companies and their people. Our mission is to help organizations create better work environments, boost motivation, and retain top talent.

Now proudly part of the Epassi Group – a leading European provider of employee benefits and mobile payments – we are growing stronger as part of an international ecosystem of innovation, well-being, and purpose-driven impact. With almost 1,000 employees across Europe, Epassi has been recognized by the Financial Times as one of the fastest-growing companies in Europe.

Your main functions

  • Collaborate with the sales teams to understand client requirements and provide technical solutions that fit the project.

  • Configure and implement the services contracted by the client, working closely with the technical and support teams.

  • Act as an intermediary between the client’s IT team and Vip District’s IT team in cases of system integrations.

  • Provide support and training to clients regarding questions and the use of the implemented solutions.

  • Proactively work on the details of the user journey in digital environments that combine multi-channel access (PC, mobile web, and mobile app) to ensure the correct functioning of the project.

  • Identify areas for improvement and possible solutions to optimize and standardize work processes.

What are we looking for?

• Educational background in technical fields, technological project management, data analysis, or digital marketing focused on analytics.

• Experience in account management and project implementation in SaaS services

• Strong organizational and analytical skills with attention to detail.

• Proficiency with Excel, Google Drive, Jira and ability to adapt to new platforms quickly.

• Fluent in Spanish and English (mandatory).

• Excellent writing skills.

• Curious mindset, willingness to learn, and a proactive attitude.

Extra points:

- Interest in data systems and their impact on business.

- Proficiency in MySQL/MariaDB.

- Proficiency in any other language of the cities where we operate: Catalan, French, Portuguese, Italian, Dutch, or German.

What do we offer?

  • A competitive salary range, tailored to your experience

  • Bonus & incentive structure based on individual performance.

  • Hybrid work model: 2 days per week in our office.

  • Meal vouchers and additional flex benefits.

  • Flexible working hours to support work-life balance.

  • Ongoing training & career development plans to help you grow within the company.

  • Language classes and opportunities for continuous learning.

  • Well-being initiatives and team activities to foster engagement and collaboration.